Example: Service Level Agreement

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Example Policy Document
EXAMPLE POLICY DOCUMENT
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SERVICE LEVEL AGREEMENT

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This is an example Service Level Agreement generated by TermsPilot.

Company/Organization: Example Company Inc.
Website/Service: example.com
Effective Date: January 10, 2026
Contact: legal@example.com

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1. UPTIME COMMITMENT

We commit to 99.9% uptime for our service, measured on a monthly basis.

2. SERVICE CREDITS

In the event of downtime exceeding our commitment, service credits will be provided according to the following schedule:
- 99.0% to 99.9% uptime: 10% credit
- 95.0% to 99.0% uptime: 25% credit
- Below 95.0% uptime: 50% credit

3. EXCLUSIONS

Scheduled maintenance, force majeure events, and user-caused issues are excluded from uptime calculations.



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END OF EXAMPLE DOCUMENT
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